Support Consultant SAP SD (m/w/d)
-
Opportunities
IT Service & Support
1st & 2nd Level Support -
Location
Istanbul (Maslak) -
Career Level
Professionals
What makes your job exciting
- As a Support Consultant, you are the first point of contact for our customers on all SAP sales topics
- You implement corrections in your specialist area in collaboration with our Basis Consultants
- Your diverse range of tasks includes accepting, analyzing and resolving or forwarding customer reports and tickets as well as tracking and reporting them back to the customer using the Group's own ticket system
- You will always keep an eye on the respective Service Level Agreements (SLA) with our customers and ensure the implementation of a defined escalation process in the event of non-compliance
- Your area of activity also includes developing solutions together with our customers for business-critical processes
- As part of a spot consultation, you will provide our customers with comprehensive support via telephone and electronic support media and recommend suitable improvement options, including in the area of software applications
- Through your support, you create the basis for fast and secure communication and solution-finding for our customers and contribute significantly to better customer loyalty
What awaits you
- A great team in which there are many opportunities to contribute and which places great value on further development and an open feedback culture
- A modern working environment with 20 days' vacation
- We offer hybrid working. You can spend part of your working hours working from home and at the same time enjoy the benefits of the lively community in the office
- Individual career paths and many other benefits are tailored to the needs of our employees.
Your talents
- In addition to completing vocational training or a degree, you have several years of practical experience in SAP SD support or as a key user in in-house projects
- You have experience in supporting customers or specialist departments in SAP FI/CO operations: administration, support and monitoring
- When advising customers, you value a trusting and cooperative partnership
- A good command of English would also be desirable
- Your strength lies in recognizing problems, analyzing their causes, and finding possible solutions
- Team spirit, resilience,e and the necessary flexibility to react quickly to new requirements are a matter of course for you
This is what you can look forward to
Valuable personal freedom
We allow for up to two mobile office days per weeks, situationally even more. Trust-based working hours provide you with additional flexibility. Our goal is to create space – for your personality, your rhythm, and your ideas.
20 days paid leave
We offer you 20 days paid leave right after you start working with us. And if you decide to stay, additional leave is part of the deal.
Great prospects
Create the career you want and benefit from our digital learning platform “One Academy”, practice-oriented career models, systematic knowledge exchange and -expansion with experienced colleagues, as well as dedicated promotion programs.
Mobility
Those who know Istanbul’s streets are familiar with how exhausting it can be to get from A to B. We provide a free Istanbul Card to make your commute less stressful.
Your protection & health
Your protection and health are important for us. A company pension scheme is part of the basic package. In addition to private health insurance, we also provide supplementary dental insurance. Furthermore, we offer coaching for stress prevention and conflict management.
We Are One
Solidarity, trust, and appreciation are the basis for your and our success – and respectful cooperation on equal footing. You will experience this special Spirit from the first day of our cross-departmental Group-Starter Training.
About All for One Steeb
One world for making it all happen
With 2,800 experts, All for One is the leading IT, consulting, and service provider for SAP, Microsoft, and IBM. Why do more than 4,000 customers trust us? Because we understand the mid-market. Because we seamlessly combine industry expertise, technology, and services. And because we don’t just support transformation — we drive companies forward.
Together, we shape a world where technology turns into tangible success — One world for making it all happen.
4,000 CUSTOMERS
2,800 COLLEAGUES
30 SITES
ACCOLADES
Your Contact Person
