ServiceNow Administrator
-
Opportunities
IT Service & Support
Managed IT Services -
Location
Alexandria -
Career Level
Professionals
What makes your job exciting
• Administration and configuration the ServiceNow platform including forms, lists, UI policies, and business rules
• Manage user accounts, groups, roles, and access control lists (ACLs)
• Support and maintain core ITSM modules: Incident, Problem, Change, and Service Catalogue• Design and maintain workflows and Flow Designer automations for routine service processes
• Configure SLA definitions, notifications, and escalation rules
• Create and maintain reports, dashboards, and scheduled jobs
• Handle update sets, perform instance cloning, and support scheduled upgrades
• Troubleshoot platform issues and fulfil configuration change requests in a timely manner
• Maintain platform documentation and knowledge articles
What awaits you
- Challenging projects with top-tier companies (market leaders and hidden champions)
- Structured knowledge sharing, mentoring, training and certification support
- Flexible working hours and home office
- Clear growth paths
- A collaborative environment with plenty of room for ownership and initiative
Your talents
• Min. 1 year of hands-on ServiceNow administration experience
• Solid understanding of ITSM processes and ITIL foundations
• Proficiency in Business Rules, Client Scripts, and UI Policies• Experience with ServiceNow Flow Designer or legacy Workflow Editor
• Basic scripting knowledge in JavaScript for platform customizations
Soft Skills
• Clear and concise communicator with technical and non-technical stakeholders
• Detail-oriented with a methodical approach to problem-solving
• Self-organized, able to manage multiple change requests in parallel
• Customer-focused mindset with a service-first attitude
• Collaborative team player who shares knowledge proactively
Certifications
• Required: ServiceNow Certified System Administrator (CSA)
Advantageous: ITIL V3 or 4 English skills at B1/B2 level (written and spoken) to work with documentation, tickets and international stakeholders
This is what you can look forward to
Valuable personal freedom
Flexible working hours, mobile work, and a high level of self-responsibility & creative flexibility – providing you with the freedom to incorporate your personality, your rhythm, and your ideas.
30+1 days leave
Take your time for the things that are important to you.
Great prospects
Create the career you want and benefit from our digital learning platform “One Academy”, practice-oriented career models, systematic knowledge exchange and -expansion with experienced colleagues, as well as dedicated promotion programs.
Attractive bonuses & discounts
Benefit from bonuses for special projects, premiums for staff recommendations, and -anniversaries, staff discounts for private online shopping, discounted leisure- and fitness offerings (EGYM Wellpass) and bike leasing (JobRad).
Work-life balance & health
Among other things, we offer you stress preventions & conflict management trainings, child- and elderly care support, health checks and medical check-ups, company pension scheme models & disability insurance models, as well as an ergonomic workplace.
We Are One
Solidarity, trust, and appreciation are the basis for your and our success – and respectful cooperation on equal footing. You will experience this special Spirit from the first day of our cross-departmental Group-Starter Training.
About All for One Group SE
One world for making it all happen
With 3,200 experts, All for One is the leading IT, consulting, and service provider for SAP, Microsoft, and IBM. Why do more than 4,500 customers trust us? Because we understand the mid-market. Because we seamlessly combine industry expertise, technology, and services. And because we don’t just support transformation — we drive companies forward.
Together, we shape a world where technology turns into tangible success — One world for making it all happen.
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