Education & Knowledge Management Specialist

• Meaningful design work: You actively develop our knowledge management and education formats and contribute to making knowledge sustainably available within the organization.
• Variety: You work at the interface of knowledge management, learning/enablement, internal collaboration, and digital tools.
• High impact: You help to systematically capture knowledge from projects, customer work, and internal processes and make it usable for different target groups.
• Collaboration on equal footing: You work closely with consulting, development, customer care, sales, and other departments.
• Modern environment: You contribute ideas on how content, structures, and formats can be designed in a modern, intuitive

• You collect, structure, and consolidate knowledge from various parts of the organization and transfer it into central knowledge and learning platforms.
• You design and maintain structures for sustainable knowledge management, such as page architectures, templates, taxonomies, and standards.
• You create, revise, and optimize education and enablement content, e.g. how-tos, guidelines, quick guides, FAQs, learning paths, and training materials.
• You work with central tools such as Confluence, SAP SuccessFactors, Articulate, or comparable platforms and ensure high content quality.
• You support departments in preparing knowledge in a clear, consistent, and target-group-oriented way.
• You contribute to the further development of learning and communication formats to strengthen the use of knowledge and learning content in everyday work.
• You identify optimization potential in the provision, maintenance, and reusability of knowledge.
• Optionally, you use modern AI-based tools to pre-structure, summarize, and create first drafts of content.
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• You have a completed degree in business administration, business informatics, education, communication studies, media studies, or a comparable qualification.
• You have initial to several years of practical experience in knowledge management, learning/enablement, content management, or digital knowledge platforms.
• You are passionate about digitalization, innovative tools, and modern forms of knowledge transfer.
• You have a good understanding of processes in a technology-driven or consulting-oriented environment.
• Confident use of MS Office is second nature to you.
• Ideally, you already have experience working with knowledge management tools, wikis, learning platforms, or collaboration tools.
• You work in a structured, independent, and solution-oriented manner.
• You have strong communication skills and can collaborate confidently with a wide range of stakeholders.
• You have a good sense for presenting complex content in a clear, user-friendly way.

Nice to have

• Experience with Confluence, SAP SuccessFactors, or comparable systems
• Knowledge of didactics, learning design, content editing, or instructional design
• Experience in building scalable knowledge structures and governance models